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* Contact Us
* Shipping Cost
* Charges
* Delivery & Availability
* Cancellations, Returns & Refunds
* Size Guide
* Personal Information
* Time Zone & Date Format
* Checkout & Cookies
All prices are inclusive of VAT (Value Added Tax)
Company VAT Number GB 549 0485 22
Contact Us
You can contact us in a number of ways:
Via email: customerservices@bsimerch.com
Post and Phone:
UK, Europe and the Rest Of the World
Backstreet Intl Merchandise
4th Floor
10 Greenland Street
Camden
London
NW1 0ND
+44 (0)20 7428 1799
North America
Backstreet Intl Merchandise
520 Eighth Avenue
20th Floor
New York, NY
10018
USA
+1 212 563 1545
Shipping Costs
Out shipping charges are based on location, item weight and quantity. If you order multiples of the same product type then the first item will be charged at full shipping price the following items of that type will be charged at half the shipping price.
Charges
WE WILL CHARGE YOUR CARD AS SOON AS YOU HAVE SUBMITTED YOUR ORDER
Delivery & Availability
As we offer the largest selection of music merchandise on the internet, we are constantly being asked if a product is in stock or how soon it will be available.
When you submit your order, your credit card will be charged immediately, so please e-mail customerservices@bsimerch.com with your order number and we will be able to give you more information on a expected delivery date for your order.
Cancellations, Returns & Refunds
Customers have a cooling off period in which they can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made, and ends 7 days after the receipt of the goods.
Customers have the right to cancel the contract at any time up to 7 working days starting the day after delivery for unwanted goods.
Goods will be refunded or exchanged for different sizes/designs/products (providing they are the same price as the goods being returned), as long as we are informed of the action required by the customer/receive the items within the timeframe stated above.
Please send returns to one of the addresses below (unless you have been informed that you will be sent pre-paid packaging in which you can return the goods). You must include a note stating your name, order number, email address and what action you require us to take. You will be notified via email when we receive the goods) and no action will be taken by us until then.
Returns & Refunds UK, Europe and the Rest Of the World.
Backstreet Intl Merchandise Ltd.
4th Floor, 10 Greenland Street
Camden
London NW1 0ND
United Kingdom
Returns & Refunds North America.
Backstreet Intl Merchandise
520 Eighth Avenue
20th Floor
New York, NY
10018
USA
Size Guide
As we offer a global service many customer ask about product sizes. All sizes are listed as best possibly describes their dimensions. Below is a list of sizes that are used on our site and the closest possible measurements in UK & US sizes.
| |
UK |
US |
UK |
US |
| Men's Sizes: |
 |
Inches |
Centimetres |
| Small: |
36-38 |
18/19 |
92-98 |
46/49 |
| Medium: |
38-40 |
19/20 |
98-102 |
49/51 |
| Large: |
40-42 |
20/21 |
102-108 |
51/54 |
| Extra Large: |
44-46 |
22/23 |
112-118 |
56/59 |
| XX Large: |
46-48 |
23/24 |
118-122 |
59/61 |
| |
UK |
US |
UK |
US |
UK |
US |
| Women's Sizes: |
|
|
Inches |
Centimetres |
| Small: |
8/10 |
4/6 |
32 |
16 |
82 |
41 |
| Medium: |
10/12 |
6/8 |
34 |
17 |
88 |
44 |
| Large: |
12/14 |
8/10 |
36 |
18 |
92 |
46 |
| Extra Large: |
14/16 |
10/12 |
38 |
19 |
98 |
49 |
Please note that women's shirts may be supplied either as a fitted shirt or as a youth sized shirt depending upon the supplier. Fitted shirts (also known as "skinny fit") will be shaped while youth sizes are cut in the same way as men's t-shirts but are shorter from neck to hem. If you would like to know which style your t-shirt will be please contact us at customerservices@bsimerch.com.
Personal Information
Your personal information will only be used for billing and shipping reasons. If you have selected to receive marketing and offers then you will receive an e-mail newsletter informing you of new products and artists. We don’t store credit card details on our server. All this information is passed to our merchant payment provider and we never have access to your full credit card details for better security both for you and for our company.
Time Zone & Date Format
Time is formatted to GMT
Date is formatted as DD/MM/YYYY or DD/MMM/YYYY
Checkout & Cookies
To use this website successfully you require the activation of cookies for two websites and these are:
1. backstreetmerch.com
2. backstreet-merch.com
If you are unfamiliar with allowing a website to use cookies then you can follow these graphical steps. This will allow the website you are using to add items to the shopping cart as you will not be able to proceed without this feature.
The most popular browser used for this website is Internet Explorer so the following graphical steps are created using that browser.
Step 1
Select your browsers internet options.
Step 2
Select the browsers Privacy tab.
Step 3
At the bottom of this panel you will see a section titled "Web Sites" select the "Edit" input button.
Step 4
In the editable area add the two domain names listed above excluding www. suffixes to represent the graphical window below.
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